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Frequently asked Questions


Bounce Houses

Combo Bouncers

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Air Dancers

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At Wacky NAAK Safety Always comes First!


Delivery Area





Elk Grove Village



Park Ridge

Villa Park

Wood Dale

and many more. Visit our Service Area page for complete details.

We hope many of your questions will be answered below, otherwise please feel free to contact us.  Be sure to also visit our Policy page.   

Are all moonwalk companies the same?

No they are not. The services and moonwalks offered may not be the same. Some companies may offer lower prices but often this is due to the lower quality or age of their equipment, they may not carry liability insurance and they may not inspect, clean and sanitize their equipment.


Do you inspect, clean and sanitize your moonwalks?

Wacky NAAK’s Moonwalks & More inspects, cleans and sanitizes our moonwalks after each rental. The moonwalk you receive will be inspected, cleaned and sanitized prior to your use.


Do you have insurance?

Wacky NAAK’s Moonwalks & More carries liability insurance on all of our rentals. If your event needs "PROOF OF INSURANCE", we will be happy to supply you with the documentation. There is a small fee to be named as additionally insured. Just let us know when booking your order, and we'll include the document with your contract agreement.


How far in advance should I make my reservation?

Moonwalks are reserved on a first-come first-served basis so we encourage you to make your reservation as soon as possible. With the increasing popularity of moonwalks we can book-up weeks or even months in advance. Make your reservation early. 


How long is my rental period?

There is a 4 hour minimum charge however you may rent the moonwalk for more or less time and we will work with you to meet the needs of your event. Delivery and pick up times may occur up to a few hours before and after your event due to routing and scheduling. If you require a specific delivery or pick-up time please inquire at the time of reservation, we will do our best to accommodate your needs.


Is there a delivery charge?

We deliver to a wide area, however depending on the distance to your set up location an additional fee may apply, please contact us and we can tell you if there is an additional charge.


What is required for the setup area?

Please check your set up area requirements before making a reservation. We can set-up outdoors or indoors. The area will need to be a minimum of 5 feet larger than the moonwalk in all directions.   The set up area will need to be within 75ft. of an 110v, 20 amp dedicated-circuit, otherwise a generator will be needed.  For outdoors, moonwalks should be set up on a flat surface, a very minor slope will be ok. It is best to set up on grass, which allows for staking of the moonwalk and is also the safest for kids. The ground area must be free from anything that could damage the moonwalk, such as sticks, rocks, animal droppings, etc. The set up area should be a safe distance from any overhanging hazards such as power/telephone lines and branches. Be sure to consider any underground hazards such as utilities and irrigation systems, the moonwalks stakes go up to 30” into the ground. If underground utilities are a concern, if possible you should contact the utility companies or JULIE (Joint Utility Locating Information for Excavators) at 1-800-892-0123 to have the area marked prior to delivery. We will not set up in the mud. If you are setting up indoors please be sure that there is sufficient height and space for the moonwalk. Sand bags will be used for indoor set ups.


What power is required?

The blower requires an 110v, 20amp, dedicated-circuit within 75ft of the moonwalk set up area, otherwise a generator will be needed.   


What should we do if the blower stops?

The most important thing to do is to remain calm and have everyone exit the moonwalk. The moonwalk will gently deflate.


First check the blower to see if it has been turned off or unplugged, be sure to also check the extension cords. If needed, plug it back in, turn on the blower and the moonwalk will re-inflate. If the blower became unplugged because the moonwalk moved you may need to reposition the moonwalk and tighten the tethers. Make sure the blower tube is not kinked and air is flowing freely to the moonwalk.


The blower may also have stopped due to a tripped circuit.  If the circuit was tripped there is probably too many items on the same circuit either unplug other items from the circuit or plug the blower into another circuit. The blower requires an 110v, 20amp, dedicated-circuit within 75ft of the moonwalk set up area, otherwise a generator will be needed. 


If the blower we provided is equipped with a Watch Dog device, the siren will sound if the power to the blower stopped or interrupted.  You will need to reset the Watch Dog device for it to offer protection.


If you are not able to get the blower to start following the above suggestion, there may be a problem with the blower.  Contact us at 1-630-595-0585.


Can the units be used in rainy, inclement weather?

Absolutely not! The units are electrical and the material becomes dangerously slick. High winds (over 20mph) could cause the moonwalk to become airborne and cause serious injury.  


What should we do if it starts to rain?

If it begins to rain have everyone exit the moonwalk. If the rain is light and appears that it will only rain for a short period of time leave the unit running but do not use the moonwalk. Once the rain stops towel dry the surfaces to prevent slipping. If rains are heavy or if it appears it will rain for an extended period of time turn off the blower and cover or move the blower to a covered area, untie the tethers from one side and fold the moonwalk over on itself once and then cover with the tarp provided. Be sure to stake or bungee the tarp. When in doubt it is always best to turn off the blower and follow the procedures above for covering the moonwalk and blower. When the rains stop remove the cover tarp, retie the tethers, install and turn on the blower and towel dry the surfaces to prevent slipping. Failure to cover the moonwalk or blower may result in an excessive cleaning or damage fee.


What should we do if there are high winds?

If there are high winds or gusts over 20mph have everyone exit the moonwalk immediately and turn the blower off. If the moonwalk begins to lift off the ground have everyone exit the moonwalk immediately and turn the blower off. The following chart can help you determine wind speed:

Wind Speed (MPH)

Wind Effects Observed on Land

Terms Used in NWS Forecasts


Calm; smoke rises vertically.



Direction of wind shown by smoke drift, but not by wind vanes.



Wind felt on face, leaves rustle, ordinary vane moved by wind.



Leaves and small twigs in constant motion; wind extends light flag.



Raises dust and loose paper; small branches are moved.



Small trees in leaf begin to sway; crested wavelets form on inland waters.



Large branches in motion; whistling heard in telephone wires; umbrellas used with difficulty.



Whole trees in motion; inconvenience felt walking against the wind.



Is there anything we need to do once the moonwalk has been delivered and set up?

-Supervision is mandatory at all times.

-Periodically check the tethers to ensure they are properly connected to the ground stakes and/or sand bags and remain tight.

-Periodically check that the moonwalk is still in its original set up location and has not shifted.

-Periodically check to make sure the blower tube is not kinked and that air is flowing freely to the moonwalk.

-Periodically check to make sure that all zippers are securely closed so air does not escape the moonwalk.

-Most importantly, have fun!


What happens if we damage the moonwalk or other equipment?

We do not offer damage insurance. With proper set up and adherence to the rules things should be okay. If damage occurs you will be responsible for the repair or replacement costs.


What if I have problems during my party?

Please contact us at 1-630-595-0585, if we are not able to resolve the issue over the phone we will come to your event.  



















Owned and Operated by The NAAK Group, Inc. © 2014 Wacky NAAK's Moonwalks & More,  All rights reserved.